Refund and Return Policy
Effective Date: April 25, 2025
Website: mmaestro.site
Thank you for shopping at mmaestro.site. We offer digital products delivered via instant download. Please read this policy carefully before making a purchase.
1. Digital Product Nature
All products sold on this website are digital in nature (e.g., video reel bundles, templates, downloadable files). Once delivered, they cannot be returned or exchanged like physical goods.
2. No Returns
Since digital products cannot be physically returned, we do not accept returns once the product has been successfully delivered or downloaded.
3. Refund Eligibility
We offer refunds only in the following cases:
- You were charged more than once for the same product
- You did not receive the digital product after payment and our team fails to deliver it within 48 hours
- The file provided is corrupted or inaccessible, and our team is unable to provide a working version
Refunds will not be issued for:
- Change of mind
- Incompatibility with your software, apps, or devices
- Failure to read the product description or understand the nature of the product
4. Requesting a Refund
To request a refund, you must:
- Email us at [email protected]
- Include your order number, email used for purchase, and reason for the refund request
We will respond within 2 business days and process approved refunds within 5–7 working days to your original payment method.
5. Chargebacks and Disputes
If you have any issues, we encourage you to contact us first before initiating a chargeback through your payment provider. We’re here to help and resolve your concerns quickly.
6. Contact Us
For questions about this Refund Policy, contact:
📧 Email: [email protected]
🌐 Website: https://mmaestro.site